Shipping policy

 

Shipping Policy for Music City Vintage Guitars

Effective Date: January 1st, 2024.

Thank you for choosing Music City Vintage Guitars. Our Shipping Policy outlines the details regarding the shipment of your purchases and return processes. By making a purchase on our website, you agree to the terms outlined below:

1. Order Processing:

All orders placed on our website before 2:00PM Central Time on a business day will be processed and shipped on the next business day. Orders placed after this time will be processed on the subsequent business day.

2. Shipping Methods:

We use UPS and USPS as our carrier and offer a variety of services to suit your needs. Shipping costs and estimated delivery times will be calculated at checkout based on your selected UPS shipping method and destination.

3. Shipping Confirmation:

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. This allows you to track the status and delivery of your package.

4. Return Shipping:

Customers are responsible for return shipping costs. If you need to return an item, please follow our return process outlined in our Return Policy.

5. Shipping Label Assistance:

While we do not cover return shipping costs, we may be able to assist you in obtaining a shipping label. Please contact our customer service team for further assistance.

6. Consignor Shipments:

While Music City Vintage Guitars can assist consignors with shipping arrangements, we are not responsible for any damages that may occur during the shipping process. Consignors are responsible for coordinating and covering the costs associated with shipping items to our shop. We recommend consignors to use reliable shipping methods and consider appropriate insurance options to safeguard their items during transit.

7. Shipping Delays:

While we strive to process and ship orders promptly, please be aware that unforeseen circumstances, such as weather conditions or carrier issues, may cause delays in delivery. We appreciate your understanding in such situations.

8. International Shipping:

For international orders, please be aware that additional customs fees, taxes, or duties may apply. Customers are responsible for any such fees; they are not included in the shipping cost.

9. Address Accuracy:

It is the customer's responsibility to provide accurate and complete shipping information. Music City Vintage Guitars is not liable for any delays or additional costs incurred due to incorrect or incomplete shipping addresses.

10. Contact Information:

If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team at info@musiccityvintageguitars.com